AUSTRALIA WIDE SHIPPING
LOW MINIMUM ORDER
Frequently Asked Questions
Typically, we deliver within 10 days from purchase. Currently, due to COVID-19 restrictions, orders are delivered within 14 days.
Sure do! This can be arranged at additional cost of $30 per order.
No, we do not offer international shipping currently.
Yes, we can arrange for collection from Cellar Door: 1175 Lambing gully Road, Avenel, 3664. Please select that option at checkout and when your order is ready our team will call you.
Yes, once we hand your order over to our third party shipper, you will receive an email regarding status of your order when it is:
- In transit
- On Board for delivery
Check your junk mail if you have not received a shipping notification. If you are concerned about your order, you can contact us at DIY@fowleswine.com
Due to the fact our shipments contain alcohol, someone over the age of 18 needs to sign for the person who is accepting delivery and has stated they are 18 or over.
You can make a request for the parcel to be left somewhere safe, but in doing so your warrant that the recipient is over 18. Our third party shipping companies will take a photo of the delivery as proof of delivery. Fowles DIY will not be responsible for theft once delivered.
Yes, we use an accredited global payment provider to process credit card payments. Your information is secure.
Customer satisfaction is important to Fowles Wine. However, the custom nature of FowlesDIY products make returns a little more difficult. Firstly, please email us at DIY@fowleswine.com within 5 business days if you are not satisfied with your purchase so we can work to resolve any problems with you. We of course will allow returns and refunds of any faulty products, but this policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. In addition, due to the custom nature of FowlesDIY products, we cannot allow returns or refunds if you are: unhappy with label quality (unless faulty) had a change of heart on the submitted design (after production has started) If a return and/or refund is agreed, then all products must be returned in their original condition. Refunds will be given using your original payment method, or such other method as determined by Fowles Wine at its discretion. If you are unable to provide satisfactory proof of purchase, Fowles may in its discretion provide you with a return or refund to the current value of the goods. Please note that Fowles has the right to assess the age and condition of returned goods before offering a repair or an exchange. Items should be returned to: Fowles Wine , 1175 Lambing Gully Road, Avenel, Victoria 3664 . All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore, we advise you take out shipment registration of insurance with your postal carrier. Fowles Wine will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Yes, please email us at DIY@fowleswine.com with the type of wine and quantity of bottles you are considering.
Yes, if your order is 60 bottles or more, of a single variety and single label design, we will consider additional discounts. Please email us at DIY@fowleswine.com with the type of wine and quantity of bottles you are considering.
Due to the high quality of the wine, you can cellar for minimum five years. For our Premium Shiraz and Premium Shiraz Magnum, you can cellar for up to 20 years!
In short, nothing rude, sexualised or in general bad taste. We reserve the right not to print the label and will charge an admin fee of $50 if the label is obviously in bad taste.
Please see our detailed Terms and Conditions page.
Image quality is everything! If you’re using any of our pre-loaded elements from our photo and graphics library you won’t need to worry about a thing – it’s all high resolution and print ready. If you’re uploading one of your own fabulous photos, aim for the highest resolution that you can. We recommend a resolution of 300 DPI. That means the photo will print nice and crisp. You can also aim to upload photos that are as large as possible, so a minimum size of 210 × 297 mm is best.
Low quality photos will be pixelated. A resolution of 300 DPI (dots per inch) gives you the best resolution for printing. Not sure if your image is right? We’re going to help you make the most amazing wine label, so shoot us a note with your pic to firstname.lastname@example.org and we’ll get you sorted.
Absolutely! Go ahead and create your masterpiece as a high-resolution CMYK file with 300 dpi (dots per inch). You’re welcome to upload either a jpg, png or pdf file. Our label specs are 150 x 105mm.
Our printing technology is full colour (CMYK) print which means good accuracy with colour, however there is often variation when viewed through different screens. If the colour on your job is particularly important, then please email the team at DIY@fowleswine.com and we will work with you to ensure we achieve accuracy in colour.
No, once your order has been processed it goes straight into production.
Great wine plus brilliant labels have a way of catching on, right? So if you have friends and fam eyeing your DIY Wine, why not hook them up with a case? Email DIY@fowleswine.com and we'll get right on it.
Pick a wine for your design. There's 8 top drops to choose from award-winning Fowles Wine!
Design your label in our drag & drop Label Lab. Upload photos & add text.
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